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Investor Grievance Redressal Mechanism – Download File
‘Annexure A’
ESCALATION MATRIX
| Details of | Contact Person | Address | Direct Contact No. | Email Id | Operational/ Working Hours |
| Customer care | Mr. Sanjay Parab | 502, Commerce House, 140, N.M.Road, Fort, Mumbai 400001 | 022-40362626 | sanjay.parab@kbs.co.in | 9.00 AM to 5.00 PM |
| Head of Customer Care | Mr. Kaushik Pandya | 502, Commerce House, 140, N.M.Road, Fort, Mumbai 400001 | 022-40362626 | kaushik.pandya@kbs.co.in | 9.00 AM to 5.00 PM |
| Compliance Officer | Mr. Nehal Shah | 502, Commerce House, 140, N.M.Road, Fort, Mumbai 400001 | 022-40362626 | nehal.shah@kbs.co.in | 9.00 AM to 5.00 PM |
| Chief Executive Officer (CEO) | Mr. Tushar shah | 502, Commerce House, 140, N.M.Road, Fort, Mumbai 400001 | 022-40362626 | tushar.shah@kbs.co.in | 9.00 AM to 5.00 PM |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.